These terms and conditions (“Terms”) set out the basis on which we will provide rooms and other services to you. In some cases, we will draw your attention to other rules and policies that apply: please familiarise yourself with all relevant information, and ask us if you are unsure about anything. Our aim is always to present information in a way that is clear, fair and honest. We will review these Terms occasionally to ensure they are up-to-date and as clear as possible. We always welcome your comments.
Our details are as follows:
Name: Sea Containers Hotel Limited Company number: 07753407 Country of incorporation: England Registered office address: 7th Floor, 2 Portman Street, London W1H 6DU Hotel address: 20 Upper Ground, South Bank, London SE1 9PD Contact e-mail:[email protected] Telephone: (00) (44) (0)20 374 7106
We will refer to ourselves from now on in the Terms as “Sea Containers” or as “we” (or by related words such as “us” or “our”).
We will refer to you – whether you are an individual or a group – as “you” (and by related words such as “your”).
Status of these terms
These Terms apply to your bookings with us, unless you and we agree that other terms will apply.
If you are a consumer, you also have certain basic rights at law, and these are not affected by these Terms.
Making, cancelling and varying a booking
Making a booking
You may make a booking online, by telephone or in person. We do not charge different prices depending on the method of booking, unless we issue a promotional offer that must be redeemed using a particular method, in which case we will be clear about that.
Please check our website, or phone us, for room rates. Room rates are subject to VAT. If you are a tax-exempt guest, you must bring an Individual Tax-Exempt form received from your organisation and present it at check-in.
Cancelling a booking
Occasionally people wish to cancel all or part of a booking. In that situation, we like to make life easy for you, and so if you are early enough in your cancellation, we often won’t need to charge. Please read the rest of this clause 4 to understand the position.
If you are entitled to cancel a booking, you may do so online, by telephone or in person – you do not need to use the same method you used to make the booking.
With the exception of pre-paid bookings, group bookings of 9 rooms or more (see clause 4.7), or any special promotion that states different cancellation terms, our policy is that:
if you cancel a booking before 6:00 p.m. (UK time) on the day prior to check-in, you will not be charged for the cancellation; and
if you cancel a booking after 6:00 p.m. (UK time) on the day prior to check-in, you must pay one night’s stay (plus VAT) for your cancelled room (or for each room, if you booked more than one), based on the price you would have paid for the room(s).
Varying a booking
If you wish to change the dates of your booking, this will be treated as a cancellation and rebooking, and will be subject to the cancellation provisions.
The following are non-cancellable and non-refundable in all situations:
fully pre-paid bookings;
group bookings of 9 rooms or more; and
bookings made under certain special offers where we have made it clear prior to your booking that no cancellation or refund is possible.
If you wish to leave prior to your departure date, you must pay an early-departure fee of the equivalent of one night’s stay (plus VAT) for each cancelled room (plus the current night’s stay if you tell us after 6:00 p.m. and your new departure date is the following day).
Luggage storage is available to guests of the hotel through the Front Desk and Bellman at no charge. Luggage can be held at the hotel during your stay for up to 24 hours after departure. The hotel is not responsible for luggage stored over 24 hours after departure.
Checking in and out
You must be at least 18, and have a valid form of identification, namely a passport, driver’s licence or EU I.D. Card, to check in. Persons under 18 need to be accompanied by an adult in order to stay.
We will require a valid credit card at check-in. In addition to room and tax, a refundable £100 per night will be deducted from your credit card to guarantee any incidental charges during the stay. For stays longer than seven nights, the hotel may charge a lower sum to guarantee incidentals, which it will communicate at check-in.
You may check in from 3:00 p.m. (UK time) on the first day of your stay, and you must check out by 12:00 noon (UK time) on your day of departure.
There are limited valet parking facilities at Sea Containers at a flat rate of £30 for up to 6 hours’ parking, and £45 for between 6 and 24 hours, subject to availability on the day. Valet parking must be booked at the front desk.
Vehicles may be taken in and out at any time of the day or night. Please allow approximately ten minutes for vehicle retrieval.
Bars & Restaurant
Our dress code is smart casual. We do not allow sportswear and flip-flops.
For bookings cancelled less than 48 hours, a fee of £25 per person will apply. For cancellations or ‘no shows’ on the day, the full minimum spend/menu agreed will be charged to the card on file. Confirmation of party size will be required 48 hours prior to your reservation, and there will be no charge for cancellations made over 48 hours in advance. Different T&C’s apply for large parties.
All outlet kitchens close at 10.30 pm.
Seating preferences will be subject to availability.
A discretionary 12.5% service charge will be added to your final bill.
The terrace is not a bookable area and it is open until 10 pm to the public.
Our age policy is 21 years of age and above. I.D will be required.
Our age policy is 18 years of age and above. I.D will be required.
Sea Containers is a pet-friendly hotel. You are, therefore, permitted to bring your pet provided that:
we do not consider it dangerous;
the animal is tame and not excessively noisy;
you sign a Pet Waiver on check-in; and
you may not leave your pet unattended (or with our staff) or bring it into our bars or restaurants.
Under the Pet Waiver, you must pay a £100 deposit for each pet as part of your wider responsibility for any damage and incidents caused by a pet under your care, and for any pet-related cleaning costs.
We offer guests free storage for reasonable quantities of luggage.
We can continue to store your luggage for up to a maximum of 24 hours after departure, and we have no duty to take care of your luggage for longer than this period.
While we will take reasonable care of your luggage during your stay (and for 24 hours after departure, if necessary), we shall – to the fullest extent permitted by law – have no responsibility and accept no liability for items stolen, lost or damaged while in our care. Therefore, please do not leave valuable or fragile items with us. We reserve the right to refuse certain items of luggage.
Gift Certificates and Pre-paid Bookings
You can buy Gift Certificates. They will be subject to the terms applicable at the time of purchase and to any additional terms made clear in advance of your purchase.
With pre-paid bookings, an authorisation is required via our secure authorisation process. A link will be emailed to you for completion, which will involve calling the hotel directly.
Special Offers and Promotions
Occasionally we may issue special offers such as price reductions. If so, the terms relating to such offers will also be considered part of your contract with us, and if there is any discrepancy between any term in a special offer and these Terms, the relevant term in the special offer shall apply.
In issuing any special offer or promotion, we are bound by the terms of the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing issued by the Advertising Standards Authority. Our intention in all our marketing is to facilitate sales in a way that respects advertising law and consumer rights.
Smoking, including the smoking of e-cigarettes and vaping, is prohibited everywhere on our premises, except for the patios of Superior Patio Rooms.
You may smoke on the terrace of the 12th Knot bar from the opening time of the venue until 10.00 p.m. Smoking is also permitted on the river walk alongside the hotel, and cigarette posts are available for guests’ use.
Sea Containers provides information, collects data, and engages in e-commerce activities on the following domains:
The information on the websites referred to above has been put together with care. However, the software, products and services on these websites are subject to change and could include inaccuracies. Therefore, the websites are provided as-is and no rights can be derived from the information on our webpages.
All information on our websites, including text and graphical elements, is owned by us and is our intellectual property. You may not reproduce or distribute anything of ours, including the content of any of our websites, without our prior permission.
We reserve the right to change or discontinue the information on any website at any time without notice. Sea Containers is not liable for any consequences of discontinuance or alteration of any website services.
This website may contain links to third-party websites. Sea Containers will not be liable for any of these linked websites, their information or services. Please check the privacy policies of such websites, and ensure you are comfortable with them before progressing.
Limitation of Liability
We do not seek to limit or exclude any liability that may not be limited or excluded by law, such as liability for death or personal injury that is caused by our negligence, or liability for fraud or fraudulent misrepresentation.
In all other respects, we are not liable for the following:
losses that were not caused by a breach on our part;
losses to the extent that they were caused by other people;
losses that you and we did not reasonably foresee as being possible;
business losses, such as loss of profits;
loss of your luggage, provided we took reasonable care.
Except where we are not permitted by law to limit our liability, our maximum liability to you will be 150% of the sums that you were liable to pay to us in respect of the stay in which your loss occurred.
You and we agree that this clause 14 is a reasonable balancing of risk and losses.
Calculated in accordance with The Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. Data as of March 2017.
Sea Containers London Gender Pay Gap
Mean pay gap: 13.36%
Median pay gap: 3.22%
Mean bonus gap: 10.49%
Median bonus gap: 1.27%
44.34% Female / 55.66% Male
Pay Quartiles by Gender
Lower Quartile: 44.16% Female, 55.84% Male
Lower Middle Quartile: 48.05% Female, 51.95% Male
Upper Middle Quartile: 44.16% Female, 55.84% Male
Upper Quartile: 41.03% Female, 58.97% Male
Sea Containers London is an equal opportunity employer, committed to a consistent and fair approach to remuneration and development, ensuring all employees are awarded equally paid wages based on job roles, performance, and market alignment.
I can confirm that this published information is accurate and an integral component of our pledge to continuously assess our efforts to strive for diversity and equality in the workplace.
Sergio Leandro, General Manager – Sea Containers London