Sea Containers London Terms & Conditions

Booking Terms and Conditions

The following outlines the terms and conditions for Sea Containers London. Please review carefully and note that each booking and visitors’ needs are unique and may be subject to further policies which will be communicated appropriately. We look forward to welcoming you to Sea Containers London.


Cancellations must be made before 6PM the day prior to arrival. If you cancel after 6PM the day prior to arrival, you will be charged a cancellation fee of one night’s room and tax. Fully pre-paid bookings are non-refundable. An early departure fee of £50 will be charged if guests check out prior to their departure date. Policies can vary for specials and packages. Please review the booking description of your reservation.


Guests must be 18 with valid I.D. to check in.

A valid credit card is required at check-in. In addition to room and tax an additional £100 per night will be held on your credit card to guarantee any incidental charges.


There are limited valet parking facilities at an additional £45 for overnight parking or £30 for up to 6 hours, subject to availability on the day. Vehicles may be taken in and out. Please allow 10 minutes for vehicle retrieval.

Guests must be 21 or over with a valid I.D. to enter 12th Knot
Guests must be 18 or over with a valid I.D to enter Lyaness after 5pm.


Sea Containers London is a pet-friendly hotel. The animal must weigh 20 pounds or less, a damages waiver must be signed upon arrival. There is a £100 deposit for pets. No pets are allowed in restaurants or bars and may not be left unattended in the guest rooms.

Luggage Storage

Luggage storage is available to guests of the hotel through the Front Desk and Bellman at no charge. Luggage can be held at the hotel during your stay for up to 24 hours after departure. The hotel is not responsible for luggage stored over 24 hours after departure.

Gift Certificates & Prepaid Bookings

Gift Certificates are available. Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the hotel. This form is available by calling the hotel directly. Such submissions are subject to our Privacy Policy.


Sea Containers London is a non-smoking (including e-cigarettes) property except for the Superior Patio Rooms. 12TH Knot offers smoking on its terrace until 10 PM. Smoking is also permitted on the river walk alongside the hotel, and cigarette posts are provided for guest use.

Tax-Exempt Guests

All Tax-Exempt Guests must bring an Individual Tax-Exempt form from their organization and present it upon checking in.

Privacy Policy

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. Please review our Privacy Policy for further detail on policies.


Sea Containers Hotel Ltd., trading as Sea Containers London is based at 20 Upper Ground, South Bank, London SE1 9PD, UK.

Sea Containers London informs, collects data, and executes e-commerce activities on the domains;;;; ;;;;;;;;;;;

The information on these websites has been put together with care. However, the software, products and services on these websites are subject to change and could include inaccuracies. Therefore, the website is provided as-is and no rights can be derived from the information on our webpages.

All provided information, including text and graphical elements, are protected by intellectual property rights. All these rights are reserved and controlled by Sea Containers London. A user may not reproduce or distribute any copyrighted work without prior permission from Sea Containers London.

We reserve the right to change or discontinue the information on this website at any time without notice. Sea Containers London is not liable for any consequences upon the discontinuance or alternation of any website services.

This website may contain links to third-party websites. Sea Containers London will not be liable for any of these linked websites, their information or services.

Limitation of Liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that (1) were not foreseeable to you and us when these Terms were formed; (2) that were not caused by any breach on our part; (3) business losses; and (4) losses to non-consumers.
By using and viewing this website you accept the disclaimer in full, including the terms and conditions described above.
For any questions or concerns regarding the disclaimer and the terms and conditions, please contact us:
By email:
By post:
Sea Containers Hotel
Attn: Privacy Office
20 Upper Ground, South Bank, London SE19PD, UK
By phone: +44 20 3747 106

Gender Pay Gap Information

View PDF Report

Calculated in accordance with The Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. Data as of March 2017.

Sea Containers London Gender Pay Gap

Mean pay gap: 13.36%

Median pay gap: 3.22%

Mean bonus gap: 10.49%

Median bonus gap: 1.27%

Workforce Population

44.34% Female / 55.66% Male

Pay Quartiles by Gender

Lower Quartile: 44.16% Female, 55.84% Male

Lower Middle Quartile: 48.05% Female, 51.95% Male

Upper Middle Quartile: 44.16% Female, 55.84% Male

Upper Quartile: 41.03% Female, 58.97% Male

Sea Containers London is an equal opportunity employer, committed to a consistent and fair approach to remuneration and development, ensuring all employees are awarded equally paid wages based on job roles, performance, and market alignment.

I can confirm that this published information is accurate and an integral component of our pledge to continuously assess our efforts to strive for diversity and equality in the workplace.

Sergio Leandro, General Manager – Sea Containers London