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Frequently Asked Questions

agua Spa

Planning Your Visit

When is agua Spa open

Whether you're joining us for a treatment or simply taking time to unwind, we're here throughout the week.

Spa Reception & Facilities
Monday to Friday: 9:00am – 8:30pm
Saturday & Sunday: 8:00am – 8:00pm

Gym
Our gym is open 24 hours a day for Sea Containers London residents. Guests with a spa treatment are also welcome to use the gym before or after their appointment.

How can I contact agua Spa?

Our team is always happy to help with bookings, treatment advice or any questions before your visit.

Telephone:
020 3747 1010
Email: [email protected]

Where is agua Spa located?

You'll find agua Spa on Level -2 of Sea Containers London.
Simply enter through the hotel reception and take the dedicated Spa lift directly down to the spa.

Address
Sea Containers London
20 Upper Ground
London SE1 9PD

What are the nearest transport links?

agua Spa is located within Sea Containers London on London's vibrant South Bank.
Nearby stations include:
Southwark (Jubilee line) – approximately 5 minutes' walk
Blackfriars (Circle, District & National Rail) – approximately 7 minutes' walk
Waterloo (Northern, Jubilee, Bakerloo, Waterloo & City and National Rail) – approximately 12 minutes' walk

Is parking available?

Limited parking is available beneath Sea Containers House and is offered on a first-come, first-served basis.

Parking charges are:
Monday-Thursday: £45 per 24 hours
Friday-Sunday: £49.99 per 24 hours

Electric vehicle charging is also available, subject to availability.

Spa Bookings

Can anyone book a treatment at agua Spa?

Absolutely. Whether you're staying at Sea Containers London or simply visiting for the day, everyone is welcome to experience agua Spa.

Our treatments and wellness experiences are available seven days a week for both hotel residents and day guests.

Do I need to book in advance?

We recommend booking ahead to secure your preferred treatment, therapist and appointment time.

If you're visiting on the day, you're always welcome to check with our reception team. Whenever we have availability, we'll be delighted to welcome walk-in guests.

Where is agua Spa located?

You'll find agua Spa on Level -2 of Sea Containers London.
Simply enter through the hotel reception and take the dedicated Spa lift directly down to the spa.

Address
Sea Containers London
20 Upper Ground
London SE1 9PD

How do I make a booking?

Booking your visit is easy. You can:

Book online via our booking platform on our website.
Call our spa reception on 020 3747 1010
Email [email protected]

Our reception team are always happy to help you choose the most suitable treatment or answer any questions before your visit.

If you're redeeming a gift voucher, we kindly ask that you book directly with our reception team.

What if I need to change or cancel my appointment?

We understand that plans can change.

If you need to amend or cancel your booking, we kindly ask for at least 24 hours' notice. Cancellations made with less than 24 hours' notice will incur the full treatment charge.

If you booked online, you can manage your appointment through your online account. Alternatively, our reception team will be happy to help by phone or email.

Can I request a specific therapist?

If you have a preferred therapist, or would feel more comfortable with either a male or female therapist, simply let us know when booking. We'll always do our best to accommodate your preference, subject to availability.

Can I visit the spa if I am not staying at the hotel, or booking a treatment?

Yes. Our spa facilities are available for weekday visits, subject to availability.
Our Spa Access Experience is priced at £85 per person and includes two hours' use of our spa facilities and gym.

Is there a minimum age?

Guests must be 16 years or older to enjoy treatments at agua Spa.
Guests aged 16 or 17 are welcome with a parent or guardian present, in line with our licence and UK safeguarding requirements.

Can agua Spa accommodate groups?

Yes. agua Spa has been thoughtfully designed for shared wellness experiences, making it an ideal setting for celebrations, special occasions or simply spending quality time together.

We can accommodate up to five guests receiving treatments at the same time, while our spa lounge comfortably welcomes groups of up to ten guests.

Our team can create bespoke group experiences tailored to your occasion, including refreshments, gifting and personalised itineraries. During your visit, your group will enjoy robes, slippers, lockers, steam room access, treatments and time together in our tranquil spa lounge.

Spa Facilities

What spa facilities are available?

agua Spa is a space designed for restoration, where thoughtful treatments are complemented by places to pause and unwind.

Our facilities include:

Separate ladies' and gentlemen's eucalyptus steam rooms
A tranquil spa lounge
Changing rooms with showers and lockers
A 24-hour gym

Please note that we do not have a swimming pool, sauna or jacuzzi. Our steam rooms are located within the changing rooms and are therefore not shared facilities.

Are changing facilities provided?

Yes. Everything you need for a comfortable visit is ready for you.

Our ladies' and gentlemen's changing rooms include secure lockers, showers, dressing areas, mirrors and hairdryers. Robes, slippers and towels are provided for every guest.

Our showers are stocked with D.S. & Durga shampoo, conditioner, body wash and body lotion to help you leave feeling refreshed.

What should I wear?

Robes, slippers and towels are provided, so there's very little to think about beyond relaxing. Swimwear is optional in our steam rooms, although we kindly ask guests to remain robed when moving through the spa and relaxation areas.

For treatments, your therapist will explain everything you need to know before you begin.

Can I use the spa facilities before or after my treatment?

Every treatment includes two hours' complimentary access to our spa facilities.

We recommend arriving around 30 minutes before your appointment to enjoy the steam rooms and settle into the calm of agua Spa before your treatment begins. Afterwards, you're welcome to spend the remainder of your visit relaxing in the spa lounge, allowing your body and mind time to fully absorb the benefits of your treatment.

Is agua Spa accessible?

Yes. We're committed to making agua Spa as welcoming and accessible as possible.

Sea Containers London has been independently assessed by AccessAble and Right Rooms, where you'll find detailed information, photographs and measurements covering accessibility throughout the hotel, including the spa.

Do you offer memberships?

We don't currently offer a traditional membership programme.

For guests looking to make wellness part of their regular routine, we offer treatment courses and personalised treatment plans. Our Spa Director would be delighted to recommend a programme tailored to your individual goals and wellbeing.

Do you have a couples' treatment room?

Yes. Our spacious couples' treatment room is perfect for partners, friends or family members wishing to enjoy treatments together.

You can choose one of our dedicated couples' experiences or simply book your preferred treatments to enjoy side by side. As this room is in high demand, we kindly ask that couples' bookings are made directly with our reception team by phone or email.

Where do treatments take place?

Most treatments are carried out in one of our private treatment rooms, creating a calm and uninterrupted space to fully relax.

Our Thai Massage is offered in agua Studio, our dedicated wellness space, which is reserved exclusively for your treatment during your appointment.

Can I use my phone or laptop during my visit?

You're welcome to use your phone or laptop while relaxing in the spa lounge.

We simply ask that devices remain on silent and that calls or audio don't disturb other guests enjoying the peaceful surroundings. Complimentary high-speed Wi-Fi is available, and if you need a charger during your visit, our team will be happy to help.

Are refreshments available?

Throughout your visit, you'll find complimentary infused water and a selection of herbal teas available in our spa lounge.

If you're celebrating or simply treating yourself, champagne is also available to purchase.

While we don't have a dedicated spa dining menu, smoothies can be ordered from our room service menu, and our hotel restaurant is the perfect place to enjoy breakfast, lunch or dinner before or after your visit.

For your comfort, we recommend allowing around one hour after a substantial meal before your treatment, and waiting approximately 30 minutes afterwards before enjoying a larger meal.


Is agua Spa available for private hire?

Yes. agua Spa and agua Studio are available for exclusive hire, offering a beautifully designed setting for wellness events, private celebrations, product launches, brand activations and press experiences.

Whether you're looking for exclusive use of the full spa, our treatment and relaxation areas, or agua Studio, our team can create a bespoke experience tailored to your event.

For more information, or to discuss your ideas, please contact our reception team, who will be delighted to help.

Professional Treatments

What treatments are available at agua Spa?

Every treatment at agua Spa is designed around you.

Our menu includes a carefully curated collection of massages, facials and body treatments, each personalised to your individual needs and wellbeing goals. Treatments are available in 30, 60 and 90-minute appointments and can often be combined to create a bespoke experience.

View our full treatment menu for details of all available therapies.

Please note that agua Spa does not offer aesthetic injectables, laser treatments, waxing, hair services or nail treatments.

We are also home to Kate Kerr London, an independent clinic based within agua Spa, offering advanced medical-grade facial treatments. Appointments with Kate Kerr London should be booked directly through their team.

Which skincare and wellness brands do you use?

We've carefully selected professional brands that share our belief in thoughtful, results-driven wellbeing.

Our treatments feature:

111SKIN
Soveral
Natura Bissé
Hedgerow by agua – our own certified organic collection, handcrafted here at the spa

Many treatments can also be enhanced with Ross J. Barr wellness patches, offering gentle support for sleep, calm, recovery and everyday wellbeing beyond the treatment room.

For our aromatherapy massages, your therapist will create a bespoke blend of essential oils during your consultation, ensuring every treatment feels personal to you.

Are treatments personalised?

Always. Every experience begins with a consultation, giving your therapist time to understand how you're feeling, your lifestyle and what your body needs on the day.

From massage pressure and aromatherapy blends to facial techniques and treatment focus, every detail is tailored to you.

Our therapists undertake continual professional development with our treatment partners and receive advanced massage training through the JING Institute, enabling them to adapt treatments for a wide range of health needs and preferences.

We also offer specialist treatments for pregnancy and women's wellbeing, and many of our treatments are suitable for both men and women.

Can I change my treatment on the day?

Whenever possible, yes.

If, during your consultation, your therapist feels another treatment would better support your needs, they'll talk you through the options before making any changes.

Subject to availability, you're also welcome to extend your treatment or add additional therapies to your visit.

Do you offer any self-guided wellness experiences?

Yes. Alongside our therapist-led treatments, we offer a selection of self-guided wellness experiences to complement your visit.

Our mineral-rich geothermal mud ritual can be enjoyed in the steam room and is suitable for both the face and body. Your therapist or our reception team will explain how to apply it, allowing you to enjoy the experience at your own pace.

We also have Therabody recovery equipment, including the Theragun and Theraboots, available to use in the spa lounge. Our team will be happy to demonstrate how they work.

What is Hedgerow by agua?

Hedgerow by agua is our exclusive collection of certified organic skincare and wellbeing products, created here at the spa.

Inspired by Britain's wild hedgerows and rooted in herbalism and aromatherapy, each product is handcrafted in small batches using locally sourced botanical ingredients chosen for their scientifically recognised therapeutic properties.

Our qualified aromatherapists formulate every product in our on-site spa laboratory, creating treatments and homecare that reconnect guests with the restorative power of nature.

You can also experience Hedgerow through our seasonal workshops in agua Studio, where we share the stories, ingredients and rituals behind the collection.

When can I book a treatment after surgery or medical treatment?

Your wellbeing always comes first. If you've recently had surgery or are undergoing medical treatment, we recommend speaking with your doctor before booking a treatment.

As general guidance, we advise waiting approximately:

Six months following major surgery before massage or body treatments
Two weeks after aesthetic injectables before facial treatments

Following a thorough consultation, many of our treatments can be adapted to support guests recovering from surgery or managing ongoing health conditions.

What should I wear during my treatment?

Your comfort and privacy are always our priority.

Our therapists use professional draping techniques throughout every treatment to ensure you feel comfortable at all times.

You're welcome to wear your own underwear if you prefer. Where appropriate, disposable underwear will be provided.

If you're joining us for Thai Massage, we recommend wearing loose, comfortable clothing, such as yoga or loungewear, to allow for gentle stretching and movement.

What qualifications do your therapists have?

Our therapists combine exceptional technical expertise with a genuinely caring approach.

Every therapist is qualified to NVQ Level 3 (or an equivalent international qualification) as a minimum and completes comprehensive training before treating guests at agua Spa.

Alongside Sea Containers London induction, health and safety training and ongoing professional development, our therapists receive annual education from our skincare partners and advanced massage training through the JING Institute.

This continual learning allows them to personalise every treatment with confidence, skill and care.


Can I choose the music during my treatment?

Our treatment rooms are usually accompanied by a carefully curated ambient soundtrack designed to encourage relaxation.

If you'd prefer complete silence, or would like to listen to your own music, simply let your therapist know. We'll be happy to tailor the environment to help you feel completely at ease.

Wellness & agua Studio

What classes do you offer at agua Studio?

agua Studio is our dedicated wellness space for movement, stillness and restoration.

We currently offer weekly yoga classes, including:

Dynamic Yoga – an energising practice to build strength, mobility and focus.
Slow Flow Yoga – a gentle, mindful class designed to ease tension, encourage relaxation and help you reconnect with your body.

Classes can be booked online through our booking platform or by contacting our spa reception.

What other wellness experiences take place at agua Studio?

Alongside our regular yoga programme, agua Studio hosts a seasonal calendar of wellness experiences designed to nurture body, mind and spirit.

Throughout the year you may find:

Sound Baths
Breathwork
Somatic Therapy
Women's Health workshops
Hedgerow by agua botanical workshops
Guest practitioner events and wellness talks

Our programme evolves with the seasons, so we recommend checking What's On or joining our mailing list to hear about upcoming events and new experiences.

Women's Health

Do you offer treatments during pregnancy?

Yes. Our Mum-to-Be Massage has been thoughtfully designed to support the changing needs of pregnancy, helping to ease tension, improve comfort and encourage deep relaxation.

The treatment is performed using warm Hydrotherm water cushions and our own Hedgerow by agua botanical products for complete comfort.

We also recommend our Diamond Luminous Facial or our carefully curated Maternity Package for expectant mothers.

For your safety, we do not offer treatments during the first trimester (1–12 weeks) or massage treatments from 33 weeks onwards.

Our therapists receive advanced Level 6 pre- and post-natal massage training through the JING Institute, ensuring your treatment is delivered with the highest level of care and expertise.

Do you offer treatments following a mastectomy?

Yes. Our signature Bust Blossom treatment was created specifically to support guests following a mastectomy, in collaboration with the JING Institute, Eve Lom MBE and Hydrotherm.

This gentle 60-minute treatment focuses on the upper body to encourage relaxation, improve mobility, support posture and breathing, and ease areas of tension that can develop following surgery.

Using our own Hedgerow by agua botanical products, herbal hot compresses and Hydrotherm water cushions, the treatment provides a deeply nurturing experience in a safe and supportive environment.

If you're unsure whether this treatment is right for you, our therapists will be happy to discuss your individual needs before you book.

Can I still have a treatment during my menstrual cycle?

Absolutely. Many guests find massage particularly comforting during this time, helping to ease muscular tension, promote relaxation and relieve discomfort.

Simply let your therapist know during your consultation so they can personalise your treatment. Massage pressure, essential oils and facial techniques can all be adapted to how you're feeling that day.

You can also enhance your visit with one of our Ross J. Barr Period Patches, available as an optional treatment add-on. Applied to the lower back or abdomen, these warming botanical patches offer gentle comfort by stimulating traditional acupuncture points.

Homecare

Which homecare brands do you stock?

Our retail collection has been carefully chosen to extend the benefits of your spa experience beyond your visit.

Alongside our professional treatment brands, you'll find:

111SKIN
Soveral
Natura Bissé
Ross J. Barr
Hedgerow by agua

We also offer our signature Black Fig & Vetiver home fragrance collection, allowing you to bring a little of the agua atmosphere home with you.

Can I purchase the products used during my treatment?

Yes. Your therapist will recommend products tailored to your skin, lifestyle and wellbeing goals, helping you continue your personalised ritual at home.

Please note that some professional-use products, including certain masks and peels, are available exclusively for treatments and cannot be purchased for home use.

Do you provide product samples?

Rather than providing take-home samples, we encourage guests to experience our products as they were designed to be used.

If you'd like to try a particular product before purchasing, our therapists or reception team will be happy to demonstrate it whenever possible using our professional treatment testers, allowing you to experience the texture, fragrance and feel for yourself.

Gift Vouchers & Payments

Can I purchase a gift voucher?

Yes. Whether you're celebrating a special occasion or simply giving someone the gift of time to unwind, agua Spa gift vouchers make a thoughtful present.

Gift vouchers can be purchased online through our website or directly with our spa reception team.

Online purchases are delivered as a digital voucher to your chosen email address. If you'd prefer a beautifully presented printed voucher, our reception team will be happy to arrange this for you.

Do I need to provide payment when I book?

Yes. A valid credit or debit card is required to secure your booking.

If you're redeeming an agua Spa or Sea Containers London gift voucher, please contact our reception team directly so we can arrange your reservation.

If you're staying at Sea Containers London, your treatment can also be secured using your room details.

Which payment methods do you accept?

We accept all major credit and debit cards, along with valid agua Spa and Sea Containers London gift vouchers.

Please note that we are unable to accept personal cheques.

Can someone else pay for my treatment?

Yes. If someone would like to treat you to a spa experience, we recommend purchasing a gift voucher for either a specific treatment or a monetary value.

If you have any questions about arranging this, our reception team will be happy to help.

Can I claim my treatment through my health or workplace insurance?

Many providers allow wellness or therapeutic treatments to be claimed, although this will depend on your individual policy.

We're happy to provide an itemised invoice showing your treatment, therapist and payment details for your records.

If you require any additional documentation following your visit, please let our reception team know.

Do you offer any discounts or special offers?

Our treatment pricing varies throughout the week, with off-peak rates available Monday to Thursday and peak pricing Friday to Sunday.

We also introduce seasonal offers throughout the year, which are shared on our website and through our newsletter.

For guests looking to make regular massage or remedial treatments part of their wellbeing routine, we also offer our Fix in Six programme, where you receive your sixth treatment complimentary when purchasing a course of six.

Sustainability & Community

What is agua Spa's approach to sustainability?

agua Spa is proud to hold Silver Certification from the Sustainable Spa Association, recognising our commitment to responsible spa practices.

As part of Sea Containers London and Lore Group, we also contribute to wider environmental and social initiatives through Lore Group's ESG framework. Sea Containers London is FuturePlus Impact Certified and holds EcoSmart accreditation.

From our handcrafted Hedgerow by agua collection and thoughtfully sourced ingredients to our day-to-day operations, we're continually looking for ways to reduce our environmental impact while creating meaningful guest experiences.

Does agua Spa support any local charities or community initiatives?

Yes. Supporting the wellbeing of our local community is an important part of who we are.

Each year, agua Spa partners with Breathe Arts Health Research on their science-backed Melodies for Mums programme, which supports parents experiencing postnatal depression through a unique combination of music, creativity and wellbeing.

As part of this partnership, participants enjoy specially created spa experiences alongside therapeutic music sessions, helping create moments of connection, confidence and healing.

All proceeds from the programme go directly to Breathe Arts Health Research, helping them continue this important work and support even more families across London.

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